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OPERA 5 S&C Course Videos 

Lesson Name Course Descriptions
OPERA S&C 01: Introduction to Sales & Catering Introduction to Sales and Catering allows you to view where to locate items in OPERA v5 Sales & Catering. This course focuses on basic navigation methods and principles. This course contains lessons on logging into OPERA, changing your password, and keyboard shortcuts.
OPERA S&C 02: Accounts 1 Accounts is a course designed for learning how to manage the information associated with companies, travel agents and source profiles. This course contains lessons on creating a new account and using the various ownership, statistics and sales fields. You will also learn how to manage accounts using account search, account hierarchy, and account options. This course also demonstrates using the filter functionality and account merge features.
OPERA S&C 02: Accounts 2 Accounts is a course designed for learning how to manage the information associated with companies, travel agents and source profiles. This course contains lessons on creating a new account and using the various ownership, statistics and sales fields. You will also learn how to manage accounts using account search, account hierarchy, and account options. This course also demonstrates using the filter functionality and account merge features.
OPERA S&C 02: Accounts 3 Accounts is a course designed for learning how to manage the information associated with companies, travel agents and source profiles. This course contains lessons on creating a new account and using the various ownership, statistics and sales fields. You will also learn how to manage accounts using account search, account hierarchy, and account options. This course also demonstrates using the filter functionality and account merge features.
OPERA S&C 03: Contacts 1 Contacts is a course designed for learning how to manage the information associated with contact profiles. This course contains lessons on creating a new contact and using various statistics and sales fields. You will also learn how to manage contacts using contact search, contact options, and contact merge. This course also demonstrates how to convert individual profiles to contacts.
OPERA S&C 03: Contacts 2 Contacts is a course designed for learning how to manage the information associated with contact profiles. This course contains lessons on creating a new contact and using various statistics and sales fields. You will also learn how to manage contacts using contact search, contact options, and contact merge. This course also demonstrates how to convert individual profiles to contacts.
OPERA S&C 04: Activities 1 Activities is a course designed for learning how to manage the different types of tasks associated with managing profiles and group business blocks. This course contains lessons on creating a new activity and search for activities. In addition to learning about use various activity options, you will also learn how to assign an activity and mark it as completed. This course also demonstrates how to use the scheduler and detailed calendar features.
OPERA S&C 04: Activities 2 Activities is a course designed for learning how to manage the different types of tasks associated with managing profiles and group business blocks. This course contains lessons on creating a new activity and search for activities. In addition to learning about use various activity options, you will also learn how to assign an activity and mark it as completed. This course also demonstrates how to use the scheduler and detailed calendar features.
OPERA S&C 05: Block Management 1 Block Management is a course designed for learning how to manage the information associated with group business blocks. This course contains lessons on block status inventory and block status flow. You will also learn how to create new block headers, define block ownership, and search for blocks. This course also demonstrates how to use the detailed rooms screen.
OPERA S&C 05: Block Management 2 Block Management is a course designed for learning how to manage the information associated with group business blocks. This course contains lessons on block status inventory and block status flow. You will also learn how to create new block headers, define block ownership, and search for blocks. This course also demonstrates how to use the detailed rooms screen.
OPERA S&C 06: Block Management Continued 1 Block Management is a course designed for learning how to manage the information associated with group business blocks. This course contains lessons on room grid, contract grid, sales allowance, elastic block and shoulder dates. You will also learn about block options, deposits, and automatic activities on blocks. This course also demonstrates the differences between refused, lost and cancelled blocks.
OPERA S&C 06: Block Management Continued 2 Block Management is a course designed for learning how to manage the information associated with group business blocks. This course contains lessons on room grid, contract grid, sales allowance, elastic block and shoulder dates. You will also learn about block options, deposits, and automatic activities on blocks. This course also demonstrates the differences between refused, lost and cancelled blocks.
OPERA S&C 07: Block Management (Optional) 1 Block Management is a course designed for learning how to manage the information associated with group business blocks. All of these features are OPTIONAL and will only be available when the proper application settings are active. This course contains lessons on alternate dates and complimentary rooms. You will also learn about ranking, conversion, rate protect and non-compete features. This course also demonstrates how to setup business block offsets, rate override on rate codes, sell limits, and wash schedules.
OPERA S&C 07: Block Management (Optional) 2 Block Management is a course designed for learning how to manage the information associated with group business blocks. All of these features are OPTIONAL and will only be available when the proper application settings are active. This course contains lessons on alternate dates and complimentary rooms. You will also learn about ranking, conversion, rate protect and non-compete features. This course also demonstrates how to setup business block offsets, rate override on rate codes, sell limits, and wash schedules.
OPERA S&C 08: Group Rooms Control Group Rooms Control is a course designed for learning how to use the Group Rooms Control (GRC) inventory screen.
OPERA S&C 09: Group Options (Optional) 1 Group Options Management is a course designed for learning how to manage the options associated with group business blocks. All of these features are OPTIONAL and will only be available when the proper application settings are active. This course contains lessons on group rooming list import, quick business block, and inquiry functionality. You will also learn about the differences between master/sub allocations and master/sub blocks. This course also demonstrates how to setup tour series and custom tour series.
OPERA S&C 09: Group Options (Optional) 2 Group Options Management is a course designed for learning how to manage the options associated with group business blocks. All of these features are OPTIONAL and will only be available when the proper application settings are active. This course contains lessons on group rooming list import, quick business block, and inquiry functionality. You will also learn about the differences between master/sub allocations and master/sub blocks. This course also demonstrates how to setup tour series and custom tour series.
OPERA S&C 10: Events 1 Events is a course designed for learning how to manage the options associated with catering events. This course contains lessons on how to create a new event, move events, copy events, and search for events. You will also learn about event options, event templates, and master/sub events. This course also demonstrates how to setup shareable spaces and alternate spaces
OPERA S&C 10: Events 2 Events is a course designed for learning how to manage the options associated with catering events. This course contains lessons on how to create a new event, move events, copy events, and search for events. You will also learn about event options, event templates, and master/sub events. This course also demonstrates how to setup shareable spaces and alternate spaces
OPERA S&C 10: Events 3 Events is a course designed for learning how to manage the options associated with catering events. This course contains lessons on how to create a new event, move events, copy events, and search for events. You will also learn about event options, event templates, and master/sub events. This course also demonstrates how to setup shareable spaces and alternate spaces
OPERA S&C 11: Function Diary 1 Function Diary is a course designed for learning how to use various features of the function diary. This course contains lessons on function spaces, diary options, and advanced diary options. You will learn about out of order and out of service meeting rooms and hotel rooms that can be meeting rooms. You will also learn how to create new events from the function diary and perform a room move. This course also demonstrates how to setup waitlisted, prospective, and overbooked events.
OPERA S&C 11: Function Diary 2 Function Diary is a course designed for learning how to use various features of the function diary. This course contains lessons on function spaces, diary options, and advanced diary options. You will learn about out of order and out of service meeting rooms and hotel rooms that can be meeting rooms. You will also learn how to create new events from the function diary and perform a room move. This course also demonstrates how to setup waitlisted, prospective, and overbooked events.
OPERA S&C 12: Event Resources 1 Event Resources is a course designed for learning how to book resources for catering events. This course contains lessons on resource items, booking a menu, quick insert, and event forecasting. You will also learn how to delete, copy and move resources. This course also demonstrates how to copy resources to another block and copy blocks with resources.
OPERA S&C 12: Event Resources 2 Event Resources is a course designed for learning how to book resources for catering events. This course contains lessons on resource items, booking a menu, quick insert, and event forecasting. You will also learn how to delete, copy and move resources. This course also demonstrates how to copy resources to another block and copy blocks with resources.
OPERA S&C 12: Event Resources 3 Event Resources is a course designed for learning how to book resources for catering events. This course contains lessons on resource items, booking a menu, quick insert, and event forecasting. You will also learn how to delete, copy and move resources. This course also demonstrates how to copy resources to another block and copy blocks with resources.
OPERA S&C 13: Event Resources (Continued) 1 Event Resources is a course designed for learning how to book resources for catering events. This course contains lessons on modifying existing menus, creating custom menus, adding custom items and item templates. You will also learn about F&B guarantees at the block, event, and resource levels. This course also demonstrates various menu options including complimentary meals, discounting menus, changing serve times, consumption based menus and menu items.
OPERA S&C 13: Event Resources (Continued) 2 Event Resources is a course designed for learning how to book resources for catering events. This course contains lessons on modifying existing menus, creating custom menus, adding custom items and item templates. You will also learn about F&B guarantees at the block, event, and resource levels. This course also demonstrates various menu options including complimentary meals, discounting menus, changing serve times, consumption based menus and menu items.
OPERA S&C 13: Event Resources (Continued) 3 Event Resources is a course designed for learning how to book resources for catering events. This course contains lessons on modifying existing menus, creating custom menus, adding custom items and item templates. You will also learn about F&B guarantees at the block, event, and resource levels. This course also demonstrates various menu options including complimentary meals, discounting menus, changing serve times, consumption based menus and menu items.
OPERA S&C 14: Catering Packages 1 Catering Packages is a course designed for learning how to manage various features associated with booking catering packages. This course contains lessons on multi day packages and booking multiple catering packages per day. You will also learn how to add inclusive and non-inclusive resources, update the number of attendees, as well as add or delete events. This course also demonstrates how to copy a package to another date or block.
OPERA S&C 14: Catering Packages 2 Catering Packages is a course designed for learning how to manage various features associated with booking catering packages. This course contains lessons on multi day packages and booking multiple catering packages per day. You will also learn how to add inclusive and non-inclusive resources, update the number of attendees, as well as add or delete events. This course also demonstrates how to copy a package to another date or block.
OPERA S&C 15: Stationery 1 Stationery is a course designed for learning how to manage various customizable reports used for sales and catering bookings. This course contains lessons on generating proposals and contracts using the word merge or XML publisher features. You will also learn how to generate pro forma invoices and the group rooms’ reservation sheet. This course also demonstrates how to print banquet event orders (BEO) from the block, event, or resource level
OPERA S&C 15: Stationery 2 Stationery is a course designed for learning how to manage various customizable reports used for sales and catering bookings. This course contains lessons on generating proposals and contracts using the word merge or XML publisher features. You will also learn how to generate pro forma invoices and the group rooms’ reservation sheet. This course also demonstrates how to print banquet event orders (BEO) from the block, event, or resource level
OPERA S&C 16: Event Posting 1 Event Posting is a course designed for learning how to manage the various features used to post charges for a catering event. This course contains lessons on checking in a posting master, verifying charges before posting, posting revenue, making adjustments, and routing charges to another window or room. This course also demonstrates how to generate banquet checks and folios.
OPERA S&C 16: Event Posting 2 Event Posting is a course designed for learning how to manage the various features used to post charges for a catering event. This course contains lessons on checking in a posting master, verifying charges before posting, posting revenue, making adjustments, and routing charges to another window or room. This course also demonstrates how to generate banquet checks and folios.
OPERA S&C 17: Advanced Events 1 Advanced events is a course designed for learning how to manage events. All of these features are OPTIONAL and will only be available when the proper application settings are active. This course contains lessons on attendee management, and function space food & beverage minimums. You will also learn how to enter actualized details for events.
OPERA S&C 17: Advanced Events 2 Advanced events is a course designed for learning how to manage events. All of these features are OPTIONAL and will only be available when the proper application settings are active. This course contains lessons on attendee management, and function space food & beverage minimums. You will also learn how to enter actualized details for events.
OPERA S&C 18: Dashboard, Reports and More 1 Dashboards, Reports and More is a course designed for learning how to use various information tools to assess rooms and catering bookings. This course contains lessons on salesrep dashboard, account dashboard, and user activity log. You will also learn how to generate reports and print to file or email directly to the customer. This course also demonstrates the report scheduler.
OPERA S&C 18: Dashboard, Reports and More 2 Dashboards, Reports and More is a course designed for learning how to use various information tools to assess rooms and catering bookings. This course contains lessons on salesrep dashboard, account dashboard, and user activity log. You will also learn how to generate reports and print to file or email directly to the customer. This course also demonstrates the report scheduler.
OPERA S&C 19: Potentials 1 Potentials is a course designed for learning how to use the potentials functionality. This course contains lessons on creating a forecast potential. You will also learn how to create and use a meeting template potential. This course also demonstrates the actual production as compared to forecast
OPERA S&C 19: Potentials 2 Potentials is a course designed for learning how to use the potentials functionality. This course contains lessons on creating a forecast potential. You will also learn how to create and use a meeting template potential. This course also demonstrates the actual production as compared to forecast